Shipping policy

Shipping

We currently ship to the United Kingdom, Ireland, the United States, Canada and Australia.

Order processing

Orders are processed and dispatched within 24 to 48 hours on business days (Monday to Friday, excluding weekends and public holidays). You will receive a confirmation email with tracking as soon as your order is on its way.

Delivery times

Estimated delivery is typically 7 to 12 business days from dispatch, depending on your location. Delivery times are estimates and are not guaranteed; occasional delays can happen during busy periods or in customs.

Shipping cost

We offer free shipping on all orders.

Tracking

A tracking link is emailed to you once your order ships. Please allow up to 72 hours for tracking to begin updating.

Customs and duties

For orders shipped outside the United Kingdom, any import duties or taxes that may apply are the responsibility of the customer.

Incorrect address

Please make sure your shipping address is correct at checkout. We cannot be responsible for orders shipped to an address entered incorrectly.

Questions about your order? Email hello@emberalondon.com and our support team will be happy to help.